• We strive to ensure customer satisfaction. If you need to return or exchange an order, please reach out to us for assistance. We provide a 3-day refund policy for orders.
• A 100% refund of the product price will be issued if there are no defects.
• The buyer is responsible for any loss in value if the item is not returned in its original condition.
• Upon receiving and inspecting the return, we will notify you of the refund approval or rejection via email/message.
• If a customer wants to exchange the product for another variant or a different item, they are responsible for the return and delivery charges.
• Please review all information regarding dimensions, color, and delivery time before making a purchase and feel free to ask questions for clarification.
• Orders can be canceled before shipping or delivery. Once delivered, cancellation is no longer valid and will be subject to the aforementioned policies.
• If you haven't received a refund, please check your bank account or payment method, and contact your payment method company for further assistance.
• To initiate a return, please contact us through email, our website, or social media to confirm the return address.
• Damaged, used, altered, customized or engraved products cannot be exchanged or returned.
• Refunds will be issued via a cross cheque or bank transaction.
• Product complaints will be assessed by our product team, and the maximum resolution time is 10 working days.
• Please provide the accurate date of purchase (or order number for online purchases) and a contact number for processing.
• For issues not related to manufacturing faults, a nominal charge may apply, and you will be informed accordingly.